Terms & Conditions

The basics of how bookings, purchases and OurOra resources work.

Last updated: October 2026

These Terms & Conditions outline the agreement between OurOra Ltd (“we”, “us”, “our”) and the client (“you”). By booking a consultation, purchasing a service or product, or accessing any OurOra resource, you agree to the following terms.

Payments & Refunds

  • All purchases are final and non-refundable.
  • Payment is required in full at the time of booking or purchase.
  • Refunds are not offered for change of mind, unexpected circumstances, or different-than-expected outcomes.

Cancellations & Rescheduling

  • You may cancel or reschedule a consultation up to 24 hours before your appointment.
  • Cancellations made under 24 hours from the session time will be charged in full.
  • Missed appointments (“no-shows”) are also charged in full and cannot be rebooked or credited.
  • Late arrivals will shorten the session length to avoid impacting other bookings.

Missed Consults & Follow-Up Support

  • Follow-up support must be used within the timeframe provided for your package.
  • Unreturned messages or delays from the client do not extend the support period.
  • Additional support beyond the package may incur an extra fee.

Service Disclaimer

  • OurOra provides education and wellbeing guidance only.
  • Services are not medical treatment, clinical advice, or therapy.
  • Sleep and wellbeing outcomes vary and cannot be guaranteed.
  • Please contact a healthcare professional for medical concerns or emergencies.

Client Responsibilities

By booking, you agree to:

  • Provide accurate information in your pre-consult questionnaire
  • Implement guidance to the best of your ability
  • Maintain respectful communication during follow-up support
  • Accept full responsibility for caregiving decisions

Digital Products & Resources

  • Digital materials are for personal use only.
  • Redistributing, sharing, copying, or reselling OurOra content is prohibited.

Privacy & Confidentiality

  • Your information is kept confidential and used only for service delivery.
  • OurOra complies with the New Zealand Privacy Act.
  • Information may only be shared where required by law or if safety is at risk.

For more detail, please read our Privacy Policy.

Service Changes

  • We may update prices, services, or content at any time.
  • Existing bookings will be honoured at the price paid.

Limitation of Liability

  • OurOra is not liable for outcomes influenced by factors outside our control, including caregiving approaches, health conditions, or family routines.
  • By using our services, you accept responsibility for decisions regarding your child and whānau.

Contact

For questions about these Terms, email us at hello@ourora.org.nz or use our contact form.